Faq
FREQUENTLY ASKED QUESTIONS
Welcome to KRUNCH / Krunch Shop.
Below you can find answers to some of the most common questions about our products, customization, wholesale orders, shipping, payments, returns, and customer service.
If you cannot find the answer you need, please contact us at:
1. What products does KRUNCH offer?
KRUNCH specializes in professional bar display products and premium bar supplies for hospitality, nightlife, events, and commercial use.
Our products may include:
LED bar displays
Illuminated bottle holders
Bottle presentation displays
Shot glass holders
Acrylic bar displays
Glowing bar accessories
Party and event display products
Hotel and restaurant bar supplies
Customized promotional displays
Wholesale bar accessories
Our products are suitable for:
Bars
Nightclubs
Hotels
Restaurants
Lounges
Parties
Events
Distributors
Importers
Retailers
Hospitality businesses
2. Do you offer customized products?
Yes.
We support customization for many products.
Depending on the product and order quantity, customization may include:
Logo
Brand name
Text
Color
Lighting
Size
Shape
Product structure
Packaging
Other design requirements
For customized orders, please contact:
Please provide your requirements, expected quantity, and logo or artwork if available.
3. Can you add my logo to the product?
Yes.
Logo customization is available for many of our products.
Depending on the product, logos may be applied using different methods such as printing, engraving, acrylic design, illuminated graphics, or other suitable production techniques.
Please send your logo file and product requirements to:
For best production results, high-resolution or vector logo files are recommended.
4. Do you accept wholesale orders?
Yes.
KRUNCH works with wholesale and B2B customers worldwide.
We welcome inquiries from:
Importers
Distributors
Bar equipment suppliers
Hospitality businesses
Nightclubs
Hotels
Restaurants
Event companies
Promotional product companies
Retailers
Wholesale pricing may depend on:
Product
Quantity
Customization
Packaging
Shipping destination
For wholesale quotations, contact:
5. Is there a minimum order quantity?
Minimum order quantities may vary depending on the product and customization requirements.
Some standard products may be available in smaller quantities, while customized or wholesale products may require a higher minimum order quantity.
Please contact us with the product and quantity you need.
6. Can I order samples before placing a wholesale order?
For selected products, sample orders may be available.
Sample availability, cost, customization options, and shipping charges may vary.
If you are considering a larger wholesale order, please contact us at:
7. How long does customization take?
Production time depends on:
Product type
Order quantity
Logo requirements
Product structure
Packaging
Design complexity
Customized products generally require additional production time compared with standard in-stock items.
We will provide an estimated production schedule after your specifications have been confirmed.
Production normally begins after:
Payment or deposit is received
Product specifications are confirmed
Logo or artwork is approved
8. Can I see a design before production?
Where applicable, we may provide a digital preview, product rendering, artwork confirmation, or other design reference before customized production begins.
Customers should carefully review:
Logo
Text
Color
Position
Size
Product specifications
Once the design has been approved and production has started, changes may not be possible.
9. What file format should I send for my logo?
Where possible, we recommend high-quality logo files such as:
AI
EPS
PDF
SVG
High-resolution PNG files may also be suitable for some customization methods.
If you are unsure, send us the logo you currently have and we will review it.
10. Are bottles or alcoholic beverages included with the products?
No, unless specifically stated on the product page.
Bottles, spirits, champagne, shot glasses, or other beverages shown in lifestyle photographs may be used for demonstration purposes only.
Please check the individual product description to confirm exactly what is included.
11. Are the products rechargeable or battery powered?
Power specifications vary by product.
Depending on the model, products may use:
Rechargeable batteries
USB charging
Replaceable batteries
Power adapters
Other power systems
Please check the product page for specific information.
If you need a particular power configuration for a commercial order, contact us before ordering.
12. Can the lighting color be customized?
For certain illuminated products, lighting options may be available.
Depending on the product, options may include:
White
Warm white
RGB
Single-color lighting
Multi-color lighting
Custom lighting configurations
Availability depends on the specific product and order quantity.
13. Are KRUNCH products suitable for commercial use?
Many KRUNCH products are designed for professional hospitality and entertainment environments.
They may be used in:
Bars
Nightclubs
Hotels
Restaurants
Lounges
VIP rooms
Event venues
Parties
Customers should always follow the product instructions and use the products in an appropriate environment.
14. How do I place an order?
Standard products may be ordered directly through our website.
For:
Wholesale orders
Customized products
Large quantities
Special packaging
Distributor inquiries
please contact:
Our team can provide additional information and quotations.
15. What payment methods do you accept?
Available payment methods will normally be displayed during checkout.
For customized or wholesale orders, additional payment arrangements may be available depending on the order.
Payment must generally be confirmed before standard orders are processed.
Customized orders may require payment or a deposit before production begins.
16. Is my payment information secure?
Payments may be processed through secure third-party payment providers.
We generally do not directly store complete credit or debit card details.
For more information about how personal information is handled, please review our Privacy Policy.
17. Where do you ship?
We ship to many countries and regions worldwide.
Shipping availability depends on:
Destination
Product
Package size
Shipping carrier
Customs restrictions
If you are unsure whether we can ship to your country, contact:
18. How long does shipping take?
Shipping time depends on the destination and shipping method.
Typical estimated international shipping times may be:
Standard Shipping: approximately 7–20 business days
Express Shipping: approximately 3–10 business days where available
Remote areas may require additional delivery time.
These estimates do not include order processing or customized production time.
19. How long does order processing take?
Most standard in-stock orders are generally processed within approximately:
2–5 business days
Customized and wholesale orders may require additional production time.
20. How can I track my order?
Where tracking is available, a tracking number will be provided after your order has been shipped.
Tracking information may take approximately 24–72 hours to update after shipment.
If you have a tracking problem, contact:
Please include your order number.
21. Will I need to pay customs duties or import taxes?
International orders may be subject to:
Customs duties
VAT
Import taxes
Brokerage fees
Local handling fees
Unless otherwise stated at checkout or agreed in writing, these charges are generally the responsibility of the customer.
The exact amount depends on the rules of your destination country.
22. What happens if my package is delayed?
International delivery may occasionally be delayed because of:
Customs inspections
Weather
Carrier delays
Peak seasons
Transportation disruptions
Local holidays
Incorrect delivery information
If your tracking has not updated for an extended period, please contact us.
We will assist with reviewing the shipment.
23. What should I do if my package is lost?
If you believe your package has been lost, contact:
Please provide:
Order number
Tracking number
Recipient name
Shipping address
We will review the shipment and, where appropriate, assist with a carrier investigation.
24. What should I do if my product arrives damaged?
Please contact us as soon as reasonably possible.
Send:
Order number
Photos of the outer package
Photos of the product
Photos of the damaged area
A short video if necessary
Email:
After reviewing the issue, we may offer an appropriate solution such as replacement parts, replacement, partial refund, or refund depending on the circumstances.
25. What if I receive the wrong product?
If you receive a product that is different from what you ordered, please contact us and provide:
Order number
Product photos
Shipping label photo
Description of the problem
We will review the issue and arrange an appropriate solution.
26. Can I return a product?
Eligible standard products may generally be returned within 30 days of delivery, subject to our Return & Refund Policy.
Products should generally be:
In original condition
Unused or only reasonably inspected
Complete with accessories
Returned with suitable packaging
Please contact us before returning any product.
Do not send a return without receiving return instructions first.
27. Can customized products be returned?
Customized or personalized products are generally not eligible for change-of-mind returns once production has started.
This may include products with custom:
Logos
Text
Sizes
Colors
Designs
Packaging
Structures
However, if a customized product arrives damaged, defective, or materially different from the confirmed specifications, please contact us.
28. Can I cancel my order?
If you wish to cancel your order, contact us as soon as possible.
We will attempt to cancel the order if it has not entered:
Production
Fulfillment
Packing
Shipping
Customized products may not be cancellable after production has begun.
29. How will my refund be issued?
Approved refunds are generally issued to the original payment method.
After the refund is processed, your bank or payment provider may require additional processing time.
This may take approximately 5–10 business days, depending on the payment provider.
30. Can I change my shipping address after ordering?
Please contact us immediately if you need to change your shipping address.
If the order has not yet been shipped, we will try to update the address.
Once the package has been transferred to the carrier, address changes may no longer be possible.
31. What happens if I entered the wrong shipping address?
Customers are responsible for providing accurate delivery information.
If a shipment is returned or requires reshipping because an incorrect address was provided, additional shipping costs may apply.
Please check your address carefully before completing your order.
32. Do you offer special packaging for wholesale orders?
Depending on the product and order quantity, custom packaging may be available.
Options may include:
Custom boxes
Logo packaging
Retail packaging
Bulk packaging
Distributor packaging
Contact us with your packaging requirements.
33. Can you manufacture products for my brand?
For selected products and qualifying quantities, private-label or customized production may be available.
Please send us:
Product requirements
Expected quantity
Logo
Packaging requirements
Target market
Other customization details
Email:
34. Do you work with distributors?
Yes.
We welcome inquiries from distributors, importers, wholesalers, and professional hospitality suppliers.
If you are interested in distributing KRUNCH products or purchasing products for your business, please contact us.
35. Can I use my own freight forwarder?
For larger wholesale or commercial orders, it may be possible to use your own freight forwarder.
Please discuss the arrangement with us before placing the order.
36. Do you offer air or sea freight for large orders?
Depending on order quantity, destination, package size, and customer requirements, larger commercial shipments may be arranged using:
Express courier
Air freight
Sea freight
Freight forwarding services
Shipping quotations may be provided separately for large B2B orders.
37. Can you ship directly to my hotel, bar, restaurant, or warehouse?
Yes, subject to carrier availability and local delivery requirements.
Please make sure the delivery address can accept commercial packages.
For hotels or temporary addresses, we recommend contacting the property in advance to confirm that they can receive the shipment for you.
38. How should I care for my KRUNCH product?
Care instructions vary by product.
Generally, we recommend:
Keeping electrical components dry
Avoiding strong impacts
Cleaning acrylic surfaces with a soft cloth
Avoiding harsh abrasive cleaners
Using the correct power supply
Storing products carefully when not in use
Please follow any instructions provided with your specific product.
39. Who should I contact if I need help?
Our customer service team can assist with:
Product questions
Orders
Shipping
Tracking
Returns
Customized products
Wholesale inquiries
Distributor inquiries
Contact us at:
When contacting us about an existing order, please include your order number.
40. Where can I find your store policies?
Please review the following pages on our website for more information:
Privacy Policy
Terms of Service
Shipping Policy
Return & Refund Policy
These policies contain additional details regarding purchases, privacy, shipping, returns, and the use of our services.
CONTACT US
KRUNCH / Krunch Shop
Email: inhobal571@gmail.com
For order-related questions, please include your order number whenever possible.
© 2026 KRUNCH. All rights reserved.