Refund policy
RETURN & REFUND POLICY
Last Updated: August 18, 2026
Thank you for shopping with KRUNCH / Krunch Shop.
We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the policy below.
Website: https://krunchshop.shoppaas.com/
Customer Service Email: inhobal571@gmail.com
1. Return Period
We accept eligible returns requested within 30 days of delivery.
To request a return, please contact us at:
Please include:
Your order number
Your name and email address
The product you wish to return
The reason for the return
Photos or videos if the product is damaged, defective, or incorrect
Please do not send a product back before contacting us and receiving return instructions.
2. Return Eligibility
To qualify for a return, the product should generally:
Be returned within 30 days of delivery
Be unused or only reasonably inspected
Be in its original condition
Include the original packaging where reasonably possible
Include all accessories, components, manuals, and parts supplied with the product
Show no signs of misuse, intentional damage, unauthorized modification, or improper installation
We reserve the right to inspect returned products before approving a refund.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
3. Damaged, Defective, or Incorrect Products
Please inspect your order as soon as possible after delivery.
If your item arrives:
Damaged
Defective
Missing important components
Significantly different from what you ordered
Incorrect in model, quantity, or specification
please contact us at inhobal571@gmail.com as soon as reasonably possible.
To help us resolve the issue quickly, please provide:
Your order number
Photos of the product
Photos of the packaging
A short video showing the problem, where appropriate
A description of the issue
After reviewing your claim, we may offer an appropriate solution, including:
Replacement
Replacement parts
Repair where appropriate
Partial refund
Full refund
Where the product is confirmed to be defective, damaged in transit, or incorrectly supplied by us, we will cover reasonable return shipping costs where required.
4. Change-of-Mind Returns
For eligible standard products, we accept change-of-mind return requests within 30 days of delivery.
The customer is generally responsible for the cost of returning an unwanted product unless otherwise required by applicable law.
Products must be returned in suitable condition and securely packaged to prevent damage during transportation.
We recommend using a trackable shipping service for returns.
We are not responsible for return packages lost or damaged during return transportation where the shipping method was arranged by the customer.
5. Customized and Personalized Products
Many KRUNCH products may be available with customization, including custom:
Logos
Text
Branding
Colors
Sizes
Structures
Packaging
Product configurations
Products manufactured or modified specifically according to a customer's approved requirements are generally not eligible for change-of-mind returns or cancellations once production has started.
However, if a customized product arrives damaged, defective, or materially different from the specifications confirmed in your order, please contact us and we will review the issue.
This section does not affect any mandatory rights you may have under applicable consumer law.
6. Non-Returnable Items
Unless required by applicable law, the following products may not be eligible for return:
Customized or personalized products
Made-to-order products
Products damaged through misuse or improper handling
Products modified or repaired without authorization
Products returned with missing major components
Products showing substantial wear after use
Clearance or final-sale products where clearly marked as non-returnable before purchase
If you are unsure whether your item qualifies for return, contact:
before sending the product back.
7. Return Shipping Costs
If You Changed Your Mind
The customer is generally responsible for return shipping costs.
If We Sent the Wrong Product
If we confirm that we shipped an incorrect product, we will arrange an appropriate solution and cover reasonable return shipping costs where necessary.
Damaged or Defective Products
If we confirm that the product was defective or damaged before or during delivery, we will cover reasonable return shipping costs where required.
Original Shipping Charges
Original shipping charges are generally non-refundable for voluntary change-of-mind returns, except where applicable law requires otherwise.
Where applicable consumer law requires reimbursement of standard outbound delivery charges, we will comply with those requirements.
Additional charges for premium, express, expedited, or upgraded delivery options may not be refundable where permitted by law.
8. Return Address
Do not return products to the address shown on the shipping package without contacting us first.
Our return location may vary depending on:
Your country or region
Product type
Warehouse location
Supplier or fulfillment center
Nature of the return
Please contact:
to obtain the correct return instructions and return address.
Returns sent without authorization or to an incorrect address may experience delays.
9. Refund Process
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If your return is approved, the refund will normally be issued to your original payment method.
We aim to process approved refunds promptly after inspection.
After a refund is issued, your bank, credit card provider, payment processor, or financial institution may require additional time to post the refund to your account.
Depending on the payment provider, this may take approximately 5–10 business days.
Processing times may vary by bank, payment method, and country.
Where applicable law requires a different refund timeline, we will comply with that requirement.
10. Partial Refunds
In certain cases, a partial refund may be appropriate, including where:
The product has been used beyond what is reasonably necessary to inspect it
Parts or accessories are missing
The original packaging is significantly damaged
The product has been damaged after delivery
The returned product has decreased in value due to unnecessary handling
Any deduction will be assessed reasonably and in accordance with applicable law.
11. Exchanges
If you would like to exchange an eligible product, please contact:
We will confirm whether an exchange is available.
Depending on the situation, you may be asked to return the original product before a replacement is shipped.
For damaged, defective, or incorrectly supplied products, we will work with you to provide an appropriate replacement or other remedy.
12. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at:
We will try to accommodate cancellation requests before the order enters processing, production, or shipment.
However, we cannot guarantee that an order can be cancelled once it has:
Entered production
Been customized
Been packed for shipment
Been transferred to a shipping carrier
Been dispatched
Customized or made-to-order products may not be cancellable once production has begun.
13. Packages Refused or Returned to Sender
If a package is returned to us because:
The customer refused delivery
An incorrect or incomplete shipping address was provided
The carrier could not complete delivery
The package was not collected within the required period
we will contact you after the package is returned.
Additional shipping charges may apply if you request the order to be shipped again.
Where legally permitted, actual shipping or return costs may be deducted from the refund when the failed delivery was not caused by KRUNCH.
14. Lost Packages
If tracking indicates that your package has not been delivered within a reasonable period, please contact us at:
We will work with the shipping carrier or logistics provider to investigate the shipment.
If a package is confirmed lost in transit, we will provide an appropriate resolution in accordance with applicable law and the circumstances of the order.
15. European Union / EEA Customers
If you are a consumer located in the European Union or European Economic Area and applicable consumer law applies to your purchase, you may have a statutory right to withdraw from an eligible online purchase within 14 days after receiving the goods, without giving a reason.
This statutory right is separate from our voluntary 30-day return policy.
Certain exceptions may apply, including products that are:
Made to order
Clearly personalized
Customized specifically for you
Where the statutory right of withdrawal applies, we will comply with applicable requirements regarding refunds and standard delivery charges.
Your statutory consumer rights are not limited by this Return & Refund Policy.
16. Faulty Products and Statutory Rights
This Return & Refund Policy provides our commercial return procedures and does not replace rights you may have under mandatory consumer protection laws.
Depending on your country or region, you may have additional legal rights when products are:
Faulty
Unsafe
Not as described
Not fit for their intended purpose
Different from the product ordered
Where applicable law provides stronger consumer protection than this policy, the applicable law will prevail.
17. Chargebacks and Payment Disputes
If you experience a problem with an order, we encourage you to contact us first so that we have an opportunity to resolve the matter.
Please contact:
We will make reasonable efforts to resolve legitimate order, delivery, product, or refund concerns.
18. Contact Us
For questions about returns, refunds, exchanges, damaged products, or cancellations, please contact:
KRUNCH / Krunch Shop
Website:
https://krunchshop.shoppaas.com/
For faster assistance, please include your order number in your message.
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